When there is an emergency, we are trained to dial 911
I’ve had to dial 911 from different communities across Ontario. Every community seemed to answer the phone in the same way. The script went something like this:
“911 Do you need Police, Fire or Ambulance?”
It was very straight forward, direct and clear to the caller. Time was of the essence, and the caller would respond accordingly.
One of the most memorable calls I had to make to 911 was on a long term disability case. My client was being examined for discovery at a Court Reporter’s Office in London, ON. As a result of her condition, in combination with the stress of being examined for discovery, she passed out at the examiner’s table. She was being asked questions one moment; and in then next moment she completely passed out. I had to call an ambulance which took her to hospital. The paramedics (London) were fantastic, and arrived in well under 10 minutes. Needless to say, the examination for discovery was not completed that day. Everyone was shaken up. It was a pretty traumatic experience for all of the parties, including the Court Reporter and everyone in the waiting room. The defence lawyer reported what happened to her client, and the case settled soon after. This time, the pain and suffering was not compartmentalized to the Plaintiff alone. It was one of the few times where an insurance defence lawyer had a front row seat to a Plaintiff’s pain, suffering which impacted their ability to complete their job.
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