One of the most depressing things about living through COVID is that we don’t know when it’s going to end (if ever). The number one question which my clients, staff and lawyers want to know is when and how or even will we ever get back to our normal lives?
I can’t answer that question. None of the experts can.
It’s that uncertainty which drives us all mad on the inside, despite putting our best foot forward; along with our best face for the social media hives to which we belong.
I exchange many pleasantries over the phone with fellow lawyers, insurance adjusters, clients and prospective clients. We are accustomed to saying standard, pre-programmed responses during these exchanges part out of common courtesy, part out of custom.
These exchanges go something like this:
Lawyer: Hello. Its (insert name of personal injury lawyer here) calling from (insert name of personal injury law firm here). How are you?
Insurance Adjuster: I’m doing well. How are you?
Lawyer: I’m fine thanks for asking. I’m calling you about the (insert name of personal injury client here) file…..
And thus the conversation flows regarding the specifics of the case.