When most people think about lawyers, they think about fancy offices, fancy suits, and very expensive hourly rates. It can all be very intimidating.
When I first started practicing law, I worked in the downtown Toronto core on Bay Street. Bay Street is synonymous with big banks, big finance and the big law firms which represent those large institutions.
What was really odd was that the law firm I used to practice act acted for neither the large banks, or large commercial entities. We acted for seriously injured and disabled people; many of whom did not live in the City of Toronto and if they did rarely ventured into the downtown core. Having our clients come into the office was a chore. They were scared of venturing to downtown Toronto; even if it was to meet with their own personal injury lawyer.
The law firm was accessible on the subway or streetcar, but there was no easily accessible parking which didn’t require a 5+ minute walk through an underground maze (The Path System). And once you got off the TTC, people often got lost. Navagating the elevator bank was also an experience in and of itself. Odd floors servicing certain levels on one side; even floors servicing other levels on another side. If you weren’t there everyday, or weren’t familiar with all of the commotion; it was an intimidating and scary sight.
Keep in mind that the bulk of our law firm’s work at that time was devoted to Plaintiff side personal injury law. Our clients had very real and very visible disabilities (wheelchairs, walkers, crutches, canes, casts) or invisible disabilities (anxiety, depression, suicidal ideations, chronic pain). Things weren’t easy for our clients simply getting to our law firm and that didn’t sit right with me. Seeing your own personal injury lawyer shouldn’t be a chore or an anxiety inducing event.